Frequently Asked Questions about eSIMs

Everything you need to know about TripPlanny eSIMs.

What is an eSIM and how does it work?

Is my phone compatible with eSIM?

Is my eSIM compatible with Android?

If I buy the eSIM from the TripPlanny iOS app, can I use it on an Android?

Can I keep my WhatsApp number?

When should I install the eSIM?

Do I need internet to install the eSIM?

How do I install the eSIM on my Android device?

Can I scan the QR code more than once?

How can I check how much data I have left?

Does my plan include calls and SMS?

What does "Unlimited Data" mean? (Fair Usage Policy)

Can I share internet (Hotspot/Tethering)?

I've arrived at my destination and have no internet. What should I do?

My speed is slow.

I bought the eSIM but my phone is locked. Can I request a refund?

The eSIM didn't work. Do I get my money back?